Frequently Asked Questions
BMD IT Services is an Independent Technical Support company located at Gurgaon - INDIA. We are committed to our vision of being the best IT Company in the India.
Unfortunately, we do not monitor your computer constantly. So you need to contact us for service. Therefore it is your responsibility to set some kind of reminder. You are eligible for unlimited tune ups, so if you start to see any degradation in performance than don’t hesitate to call.
If you received an unsolicited phone call from another company then you may have fallen victim to a scam. There are many versions of this scam. They may say they work directly for Microsoft or some other major company. They have even gone so far as to “spoof” your local law enforcement agency’s phone number. If this happens DO NOT let them access your computer. Please write down the number they called from and also ask what company they work for. Then call us at 0124-4080673.
That depends on what plan you are on. If you declined one of our ongoing support plans you have a 15 days warranty on the work? If you purchased one of our ongoing support plans then there are no deductibles and all of our services are included with your plan.
Call us at 0124-4080673 and our certified technicians will be happy to answer all of your questions or concerns.
BMD IT Services services are delivered via an online platform, which allows us to support your computer(s) Remotely. The services we provide may not be successful because the problem you are experiencing may be beyond our ability to resolve remotely and / or may be due to an irreparable software and/or hardware issue. If we were unable to repair your computer for any reason, we offer a money back policy as follows:
1) For our subscription-based plan the refund policy Warranty is valid for 15 days, beginning at the time of purchase.
2) For our incidental / "One Time Fix" orders, the refund policy Warranty is valid for 30 days, beginning at the time of 1st Incident. For refunds on work that was performed and completed, we will make reasonable efforts to accommodate a partial refund if applicable. 0124-4080673